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ailsadempsey
New Participant
September 8, 2020
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Email Performance Reports - no data for A/B test email sends

  • September 8, 2020
  • 6 replies
  • 5298 views

Hi, 

 

We recently sent an email send program using A/B testing for the subject line. When we now try to create Email Performance and Email Link Performance Reports for this program, the system is coming up with 'No Data Found'. The reports are set up to look at the specific Email Send Program (the asset being unavailable to select due to A/B test) over All Time. 

 

I checked a previous Email Send Program from July where we also A/B tested the subject line - the performance reports for this program are also no longer displaying any data when previously they were working fine. We've also checked our performance reports in Analytics looking at monthly, quarterly and YTD sends - both email send programs are also not appearing there, including the July send which was previously. 

 

Has there been a change to how you view this information for email send programs using A/B testing? Reports for our other sends are working fine. We're able to access some metrics via the dashboard on the program but looking for further details and also to include these programs in our overall performance reports. 

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Best answer by ailsadempsey

We had a reply from Marketo saying it was a known issue - they deployed a patch and the reports are now working as expected for us.

6 replies

A
ailsadempseyAuthorAccepted solution
New Participant
September 30, 2020

We had a reply from Marketo saying it was a known issue - they deployed a patch and the reports are now working as expected for us.

Christina_Dearm
Christina_Dearm
New Participant
September 17, 2020

We are also having this issue. I put in a support ticket and would recommend everyone else does as well. We used Email Insights as a workaround to export the data we needed. It's annoying as you need to run your own calculations to get % Opened, Clicked, etc but its better than scribing everything by hand from the dashboard! 🙂

Amy_Goldfine
Amy_Goldfine
New Participant
September 16, 2020

Were y'all able to get this resolved?

Amy GoldfineMarketo Champion & Adobe Community Advisor
    E
    evelynekq
    New Participant
    September 10, 2020

    I'm also seeing this issue as well. Even when the email is selected in the setup, and variant are defined, the report pulls blank....

      Jissella_Urquil
      Jissella_Urquil
      New Participant
      September 8, 2020

      I am having this same issue as well today. I've opened a ticket with Marketo. 

      Jon_Wright
      Jon_Wright
      New Participant
      September 10, 2020

      we're also having this issue, just seems to be emails with A/B tests which are not being returned - have raised a case. Has anyone received a response yet?

      Steve_Robinson
      Steve_Robinson
      New Participant
      September 8, 2020

      We are not seeing any data in a bunch of our email performance reports, either. I think there's an outage at Marketo, but the status page says all systems go. 

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