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Loc_Dao
New Participant
January 18, 2018
New

Email Program Un-Approved Notifications

  • January 18, 2018
  • 3 replies
  • 3268 views

If an email program is un-approved, the program owner should get an automated email notification that their email program has been un-approved.

3 replies

New Participant
February 4, 2020
No text available
William_Moudry1
New Participant
March 7, 2018

We just had a situation happen where an email program we had scheduled and approved timed out during processing because Marketo couldn't work through the smart list logic we had created (we referenced other smart lists). As a result, the email was not sent out and the program was unapproved. There was no notification that the problem had occurred, so we didn't see it until days after it was supposed to have been sent. This notification would have alerted us right away that something was wrong. It seems there should be a notification any time something times out, but the un-approve notification would have helped.

*Correction: Marketo did not un-approve the asset. So this would actually not have helped us. We would need a notification of the error itself. I've created a separate Idea for this:

William Moudry
January 19, 2018

Hi Loc,

Do you mean an Email Program? Because this is the only type of Program that can be 'Unapproved'. Engagement Programs can be turned off, and for Event and Default Programs do you mean based on de-activation of all Smart Campaigns?

Thanks,

Loc_Dao
Loc_DaoAuthor
New Participant
January 19, 2018

Hi,

Yes, I meant email program.  I will make the edit.

Loc