Email template custom font family not rendering in email clients | Community
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Ramesh_Nagaraja
New Participant
October 30, 2020
Question

Email template custom font family not rendering in email clients

  • October 30, 2020
  • 1 reply
  • 4518 views

Custom font family not rendering in email clients like gmail, outlook,... But its working on marketo email preview.

Tried with font-face method and via <link> in header.

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1 reply

SanfordWhiteman
New Participant
October 30, 2020

You'll need to provide a lot more info, like the relevant parts of your HTML (please highlight, and you don't need to include the whole thing).

 

Web fonts are incompletely supported in email clients: https://www.litmus.com/blog/the-ultimate-guide-to-web-fonts/

 

Marketo Email Preview doesn't emulate a client, so it's always compatible b/c all web browsers are.

Ramesh_Nagaraja
New Participant
October 30, 2020

Hi,

I am attached snaps of html part, preview and email output.

I used web font as you said but getting difference in font-family. Thanks.

SanfordWhiteman
New Participant
October 30, 2020

First — need highlighted code, not screenshots. Consider accessibility.

 

Second — you cannot expect it to work in Gmail, as per the link I provided earlier, Gmail only supports a tiny set of built-in non-local fonts.