Email Template Edits Not Updating Emails

Question

We are having an issue with a new logo image that was edited on our email template not updating the emails that use the template. It's been 12+ hours since the change.

The email template was updated and approved. Confirmed new logo shows on draft.
All previously approved emails tied to the template went into "Draft".
Sent a test email and the logo was not updated.

Dave_Roberts · Accepted Answer

If your logo is inside an editable area on the template, this is the expected behavior. If that's the case, the best way I've found to update a logo is to replace the actual image file with an updated file (same size and file name / extension).

If the logo is inside of a module, the existing module in your email should not get updated, but the copy in the module sidebar should be the updated version once you re-approve an email(s). To get the updated module (with the new logo) into your email (if it's in a module), you'll need to drag in a new copy of the module containing the updated logo and delete the existing logo module. This makes for a bunch of extra steps for each email, so I'd recommend going the "replace image" route instead if you can.

Katja_Keesom · Answer

@dave_roberts actually explains it really well. The idea is that an editable module in your email can actually already have email-specific content so the template update will never overwrite that.

I was curious about one thing though, so just checking: You do mention you noticed all emails went into draft, but did you approve them before you sent yourself a sample? Of course the updates do need to be approved before they show up.

Sign up

Login with SSO

Login to the community

Login with SSO