Emails not showing on Email Insights | Community
Skip to main content
Tom_Hemy
Tom_Hemy
New Participant
November 20, 2020
Question

Emails not showing on Email Insights

  • November 20, 2020
  • 1 reply
  • 2108 views

Hi everyone, I had a quick look and couldn't see anything that answered my question.

 

I'm working on gathering email metrics from Q3, and I have an email that I know was sent on August 18 (this is not the only example though) and it is not showing up on the email Insights page.

 

I've set the correct workspace and my custom date range to July 1 - September 30 2020. The Programs/Email Sends show up when I search for them in the filters tab, but no email insights come up.

 

Has this happened to anyone else? Anyone have any idea how I can fix it?

 

Thanks!

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

1 reply

Josh_Hill13
Josh_Hill13
New Participant
November 20, 2020

Ask Support and provide them the URL of the smart campaign and email asset.

 

Email Insights runs every few hours so there are sometimes db drops.

    Terms & ConditionsAccessibility statement

    Loading footer...