Emails Stuck in Activity Type "Send Email". Not Delivering? | Community
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Gabrielle_Mintz
Gabrielle_Mintz
Level 1
Jan 20, 2020 12:41 PM UTC
Question

Emails Stuck in Activity Type "Send Email". Not Delivering?

We preformed an email send a few hours ago to around 9,000 people and all of them are still sitting in "Send Email". Is there a reason why the email would not be delivered to a single person hours later? I ran an email performance report to confirm as well and the "delivered" column does indeed say "0".

Thanks in advance!

Gabrielle

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2 replies

Steven_Vanderb3
Steven_Vanderb3
Level 9
Jan 21, 2020 4:13 PM UTC

They can sit in pending for 24-36 hours if the recipient mail server is not accepting the message and the Marketo system is attempt to retry multiple times. If they haven't moved to bounced or delivered after 36 hours, you should contact customer support; likely something went wrong while the email was being built.

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Vladislav_Vagn1
Vladislav_Vagn1
Level 3
Jan 20, 2020 3:18 PM UTC

Are they all sitting in pending?

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