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A
Anonymous
March 13, 2014
Question

Embedded Forms & Ad Blockers?

  • March 13, 2014
  • 11 replies
  • 8161 views
Has anyone else noticed embedded forms not being shown for people using an ad blocker such as Ghostery? 
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    11 replies

    P
    pennpix
    New Participant
    April 12, 2017

    This workaround works perfectly. I experienced the issue with the Disconnect extension (in any browser) which is the database used by FF to protect from tracking.

    But it seems that there's still a problem over https.

    I have 2 websites with the same types of forms and the one who is secured doesn't display the forms and generate errors like : ReferenceError: MktoForms2 is not defined.

    These errors appear only when I replace the loading URL by the landing page URL.

    SanfordWhiteman
    SanfordWhiteman
    New Participant
    April 12, 2017

    That's correct. Obviously you need to be running https on your LP domain to include its active assets in an https document.

    P
    pennpix
    New Participant
    April 13, 2017

    Thanks Sanford. I don't know how to get it but I guess it should be an admin setup ?

    A
    Anonymous
    November 10, 2015

    I "chatted" with Marketo support just the other day about this, as there is a setting in Firefox's newest release that has a Privacy setting of "Use Tracking Protection in Private Windows", is supposedly checked by default, which prevents embedded form from showing up on our pages in Firefox.

    There is no solution they could provide.

    A
    Anonymous
    January 19, 2016

    Hi
    Is there any progress in this situation? It's also happening on my website as well. No Marketo forms are showing in Firefox anonymous browsing.

    Hiram_Cruz
    Hiram_Cruz
    New Participant
    January 19, 2016

    See Kenny Elkington's comment above. I've applied it and it has worked for me.

    Molly_Cousins
    Molly_Cousins
    New Participant
    November 9, 2015

    Has anyone in this thread tried Kenny Elkington​'s suggestion? I got a report of this today from a colleague - our 2.0 forms on non-Marketo landing pages are still being blocked by a Chrome ad blocker plugin.

    SanfordWhiteman
    SanfordWhiteman
    New Participant
    November 10, 2015

    No harm can come from doing it, and it's not a permanent switch -- if you can identify and replicate what your colleague reported, why not try that same device/software with a test page pointing to your CNAME?  And also please tell us what that software is!

    Molly_Cousins
    Molly_Cousins
    New Participant
    November 10, 2015

    The software I experienced the issue with is Adblock Plus – on Chrome specifically, but sounds like others have experienced the same on other browsers.

    I’ll try the CNAME suggestion and report back on results.

      Kenny_Elkington
      Kenny_Elkington
      New Participant
      July 31, 2014
      Hi Guys,

      You may want to try changing the sources in your embed code to load from your CNAME instead of from the default marketo domains in the embed code like so:

      Default code:

      <script src="//app-sjst.marketo.com/js/forms2/js/forms2.js"></script> //we need to change app-sjst.marketo.com
      <form id="mktoForm_1026"></form>
      <script>MktoForms2.loadForm("//app-sjst.marketo.com", "299-BYM-827", 1026);</script> //need to change here as well

      Modified code:

      <script src="//kenny.example.com/js/forms2/js/forms2.js"></script> //changed to LP Domain
      <form id="mktoForm_1026"></form>
      <script>MktoForms2.loadForm("//kenny.example.com", "299-BYM-827", 1026);</script> //Changed to LP domain

      You can vote for this idea if you think this should be the default behavior: https://community.marketo.com/MarketoIdeaDetail?id=08750000000JwL7AAK

      Dan_Stevens_
      Dan_Stevens_
      New Participant
      April 20, 2016

      @Kenny Elkington​, just so I understand correctly, as long as we have our CNAME configured properly here:

      We would simply change our embed code from:

      <script src="//app-sj08.marketo.com/js/forms2/js/forms2.min.js"></script>

      <form id="mktoForm_1458"></form>

      <script>MktoForms2.loadForm("//app-sj08.marketo.com", "xxx-xxx-xxx", 1458);</script>

      to this:

      <script src="//pages.avanade.com/js/forms2/js/forms2.min.js"></script>

      <form id="mktoForm_1458"></form>

      <script>MktoForms2.loadForm("//pages.avanade.com", "xxx-xxx-xxx", 1458);</script>

        Kenny_Elkington
        Kenny_Elkington
        New Participant
        April 20, 2016

        Correct.

        A
        Anonymous
        July 31, 2014
        Does using the older-style ("1.0") forms resolve the issue for anyone?

        Best,
        Isaac
        Hiram_Cruz
        Hiram_Cruz
        New Participant
        July 11, 2014
        I'm also having trouble with embedded Forms 2.0 not rendering on Non-Marketo pages. The problem can very well be AdbBlock.. but I'm not exactly sure and  I can't seem to find a solution for it in any discussion. Please help
        A
        Anonymous
        May 22, 2014
        It appears that Marketo is on one of the lists that AdBlock offers its users:

        This list is called the "EasyPrivacy"

        This is the link to the actual list (do a ctrl-f to find marketo):
        https://easylist-downloads.adblockplus.org/easyprivacy.txt

        A
        Anonymous
        May 20, 2014
        We're seeing the same issue too - AdBlock plugin preventing embedded forms 2.0 from displaying in Chrome.
        A
        Anonymous
        May 8, 2014
        I just had it pointed out that in FireFox the AdBlock plugin blocks our 2.0 forms on landing pages. There needs to be a resolution to this from Marketo immediately.
        A
        Anonymous
        May 7, 2014
        A few people are having the same issue with our form located here: http://www.outsell.com/insights/

        I find it very unsettling that every time I have an issue and look for something in the community first, there are so many discussions like this where more than one person has an issue MONTHS ago that no one from Marketo has addressed. I have to open a case with Support every time I want real help.
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