Engagement Program email cadence | Community
Skip to main content
Anonymous
Feb 27, 2018 5:38 PM UTC
Solved

Engagement Program email cadence

Hi All,

If I have an Engagement Program with 4 emails, scheduled on the cadence to be sent every day. I already received email 3, email 1 is scheduled for tomorrow, which email will I receive today? 2 or 4?

Email 1 - Scheduled for tomorrow

Email 2

Email 3 - Received

Email 4

Thanks!

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Devraj_Grewal
Devraj_GrewalAccepted solution
Level 10
Feb 27, 2018 5:53 PM UTC

Macarena,

Engagement program streams will always send the topmost unsent email first. So if the stream has already sent out Email 3 and Email 1 is only available tomorrow, then Email 2 will be sent next. Tomorrow, Email 1 will be sent since it is only available tomorrow, followed by Email 4 the following day.

Make a note that engagement streams will only send out the same email once if it is sent from the stream. If a person is sent Email 3 from a smart campaign or email send, they will again receive Email 3 from a stream, but only once in the stream.

View reply

1 reply

Devraj_Grewal
Devraj_GrewalAccepted solution
Level 10
Feb 27, 2018 5:53 PM UTC

Macarena,

Engagement program streams will always send the topmost unsent email first. So if the stream has already sent out Email 3 and Email 1 is only available tomorrow, then Email 2 will be sent next. Tomorrow, Email 1 will be sent since it is only available tomorrow, followed by Email 4 the following day.

Make a note that engagement streams will only send out the same email once if it is sent from the stream. If a person is sent Email 3 from a smart campaign or email send, they will again receive Email 3 from a stream, but only once in the stream.

Translate
Terms & ConditionsAccessibility statement

Loading footer...