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A
Anonymous
March 9, 2017
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Engagement program - same email in multiple streams

  • March 9, 2017
  • 2 replies
  • 7823 views

Am I right in thinking that if I have the same email in two streams in the same engagement program there is nothing stopping a lead from receiving the email twice? i.e. each email can only be sent to a lead once within a stream, but this rule doesn't apply across multiple streams in the same engagement program?

I guess i can solve the issue using a smart campaign nested in an engagement program - but I only need to do that if my assumption above is correct.

Can someone more knowledgeable than I please confirm?

Many thanks

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Best answer by Grégoire_Miche2

Hi Robert,

IMHO, this question belongs to the products section

and the answer to your question is NO. If you have the same email object dragged and dropped to 2 separate streams in the same EP, as this is the same email ID, Marketo will only send the email once and the rule does apply across all the streams in the same EP.

-Greg

2 replies

Grégoire_Miche2
Grégoire_Miche2
New Participant
March 9, 2017

You probably want to read this: Getting the most of the community when you have a Marketo question

-Greg

A
Anonymous
March 9, 2017

Oops. there you go, tidied up.

Thanks again.

Rob

Grégoire_Miche2
Grégoire_Miche2
New Participant
March 9, 2017

Grégoire_Miche2
Grégoire_Miche2Accepted solution
New Participant
March 9, 2017

Hi Robert,

IMHO, this question belongs to the products section

and the answer to your question is NO. If you have the same email object dragged and dropped to 2 separate streams in the same EP, as this is the same email ID, Marketo will only send the email once and the rule does apply across all the streams in the same EP.

-Greg

    A
    Anonymous
    March 9, 2017

    Ahh, interesting, and that does make sense. So if the email ID is the same then the lead will only receive the email once, regardless of which stream it is sent from, as long as the streams are in the same engagement program? That makes perfect sense - and is the answer I was hoping I'd get.

    Excellent, many thanks Greg.

    Grégoire_Miche2
    Grégoire_Miche2
    New Participant
    March 9, 2017

    Be my guest.

    Pls mark the question as answered.

    -Greg

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