Engagement Programs - 2 Streams, Same Content, Different Audiences

Question

I'm currently building out an Engagement Program that consists of 2 separate streams for 2 different audiences (one called Group G and one called Group W). Group G and W receive the same content. However there CAN be situations when some one would be part of both Group G and Group W. I upload the lists that correspond to the campaign members as static lists, which are updated on a daily basis through manual upload.

How do I build out an engagement program that would ensure that one single individual would not run through both streams simultaneously? Or receive the same email twice? How could I capture who is part of both Group G and Group W?

Grace_Brebner3 · Accepted Answer

Hey Angela,

It's not possible for an individual to be in two streams at once within a single engagement program. And, if the emails are the same asset, by default an engagement program won't allow a person to receive the same email asset twice. So, you don't need to do anything to prevent those two issues from happening.

For your last question, you can find out who meets the criteria for both by seeing who exists in both static lists. The next obvious question is "if you qualify for both, which one will you be in?" - the answer is whichever one processed its stream transitions last - which may be easy to identify or may be somewhat random, depending on the way it's set up.

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