Error in Uploading Images to Design Studio | Community
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Heather_Hancoc1
Heather_Hancoc1
Level 2
Jun 10, 2019 3:58 PM UTC
Question

Error in Uploading Images to Design Studio

Hello - I am having trouble uploading images into the design studio. It shows that the image is uploaded but when I try to preview or add it into an email, it is showing a box with an x in it.

I uploaded it to the Design section >> Images and Files >> Downloadable Images, as well as the >> Logos and >> Template Graphics folder

5 replies

Dave_Roberts
Dave_Roberts
Level 10
Jun 17, 2019 4:47 AM UTC

I've seen something like this happen when there are spaces or special characters in the file name. If you've got spaces or special characters, try changing the file name [of a file on your machine] to only contain letters and dashes or underscores (no spaces) and upload that file into Marketo, then try the new URL in your email? 

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SanfordWhiteman
SanfordWhiteman
Level 10
Jun 10, 2019 6:17 PM UTC

What is the URL of one of the broken images (right-click on it in your browser and copy the image URL)?

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SanfordWhiteman
SanfordWhiteman
Level 10
Jun 10, 2019 4:06 PM UTC

Please move the thread to Products‌ - Move link will be at the right (please move this thread, don't merely duplicate it). You've posted to Champions, which isn't a support space.

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Heather_Hancoc1
Heather_Hancoc1Author
Level 2
Jun 10, 2019 4:26 PM UTC

whoops - my apologies. I don't see the option to move the thread. can you please provide a little more specifics?

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Heather_Hancoc1
Heather_Hancoc1Author
Level 2
Jun 10, 2019 4:28 PM UTC

never mind - just figured it out.

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