Extra http://https// | Community
Skip to main content
A
Anonymous
June 29, 2018
Solved

Extra http://https//

  • June 29, 2018
  • 1 reply
  • 3918 views

Hi there -

We recently sent out an email with a CTA link wrapped in a token. The URL token itself was set as resources.workato.com/URL (without any http/https), and in the email itself the CTA link was {{my.PageURL-Registration}}.

Some people successfully registered for the event, and the links worked fine when we sent the email to ourselves. The strange thing was that we received some complaints that the link didn't work for them. One of them forwarded his email to us and true enough, the link was broken. Here was the behavior on the bad email:
- Upon hover: the link shows em.workato.com/(tracking link)

- Upon click: https//resources.workato.com/____

Can anyone help explain the above behavior? We recently upgraded our tracking link domains with the SSL cert, so I don't think that's the issue. We're also using Unbounce for the landing page.

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by SanfordWhiteman

Without human error, the setup you're describing will work fine.

I would suspect at some point someone changed the {{my.token}}. If the links worked when you sent to yourself, then those same links would work for anyone -- that's a pretty bad typo (missing the colon) and no browser would tolerate that.

1 reply

SanfordWhiteman
SanfordWhitemanAccepted solution
New Participant
June 29, 2018

Without human error, the setup you're describing will work fine.

I would suspect at some point someone changed the {{my.token}}. If the links worked when you sent to yourself, then those same links would work for anyone -- that's a pretty bad typo (missing the colon) and no browser would tolerate that.

A
Anonymous
June 29, 2018

I see. Thanks Sanford. Will check with my team on that.

Terms & ConditionsAccessibility statement

Loading footer...