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Do you have the proper type of account for that value?

6 replies

A
Anonymous
December 8, 2016

Does anyone know how to map custom fields? EG: Create a new field on the Facebook side. From the looks of it you can't add custom fields because we can't map them properly in Facebook.

Jason_Raisleger
Jason_Raisleger
New Participant
December 13, 2016

Hi Justin,

First you need to create a form with all of the fields you want completed (including custom fields). Once your form is published, go back to the Facebook Lead Ads service on Launchpoint and edit it.

  1. The first screen will be to edit the display name (Click Next)
  2. The second screen with be to re-authroize the account (You don't have to, Click next)
  3. The third screen will have you select the Facebook page(s) connected to Marketo  (click next)
  4. The fourth screen is where you can see all the fields available on Facebook that can be mapped to Marketo
  5. Click the 'Add' button and look for the Facebook field you created when you built the form from the dropwdown
  6. Then map it to the Marketo field in the dropdown.
  7. Click Save

    A
    Anonymous
    January 24, 2017

    Thanks for the info! This helps.

    Are you able to connect multiple business pages to a single Facebook Lead Ad Service?

    A
    Anonymous
    March 2, 2016

    It's fixed now!

    A
    Anonymous
    February 10, 2016

    Just thought I'd provide an update. Support has this situation flagged as an issue with us. It's been escalated.

    A
    Anonymous
    February 10, 2016

    Same here. Just had a call with tech support, he will circle back on it.

    Nicholas_Manojl
    Nicholas_Manojl
    New Participant
    February 9, 2016

    A couple of days ago that help document pointed to a sign-up page for Marketo to wait-list customers on the roll out. I think they've now deployed it without the wait list but it's probably rolling out slowly.

    A
    Anonymous
    February 9, 2016

    Any resolution to this. We have an open ticket with Marketo also on the same subject. Yes, Admin rights I'm wondering if the issue is because a FB service already existed.

    A
    Anonymous
    February 9, 2016

    Not yet

    A
    Anonymous
    Accepted solution
    February 9, 2016

    Do you have the proper type of account for that value?

    A
    Anonymous
    February 9, 2016

    Sorry, not sure if I understood, you mean correct marketo account?

    Ayan_Talukder
    Ayan_Talukder
    New Participant
    February 9, 2016

    You require Admin Permissions, you may need to speak to your Marketo administrator for help on this.

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