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A
Anonymous
December 22, 2016
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Facebook Lead Ads Source Field Flow Step

  • December 22, 2016
  • 1 reply
  • 1723 views

Hi All,

My organization has a functioning Facebook integration for lead cards, with a full smart campaign to organize our lead data accordingly.

As a part of our flow steps, we had "Change Data Value" for our Lead Source from Facebook Lead Ads to our proper SFDC value. This was working nicely up until 12/20, and this step is now being completely ignored.

Looking at both the campaign results and each lead's history, there's not even a mention of the step as being skipped, it just doesn't appear.

I've also attempted manual data changes within Marketo to change this value, but it doesn't stick. I can manually update in SFDC one record at a time and it'll stick in SFDC, but doesn't update the Lead Source back in Marketo.

Is there any reason this field would not be changing as it should all of a sudden?

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Best answer by Grégoire_Miche2

Hi Andrew,

First check in the admin -> field management that the field is not blocked for updates. This is the most likely reason. If it is not the case, we will investigate further.

-Greg

1 reply

Grégoire_Miche2
Grégoire_Miche2Accepted solution
New Participant
December 22, 2016

Hi Andrew,

First check in the admin -> field management that the field is not blocked for updates. This is the most likely reason. If it is not the case, we will investigate further.

-Greg

A
Anonymous
December 22, 2016

Thank you, Greg!

You're absolutely right, I'm seeing that blocked now, a change someone on our global team must have instituted without notifying the regional teams. I'll work internally to fix. Much appreciated!

Grégoire_Miche2
Grégoire_Miche2
New Participant
December 22, 2016

You are welcome

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