Failed to merge people [7859942] | Community
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Kim_Gandy1
Kim_Gandy1
Level 6
Mar 30, 2019 1:08 AM UTC
Solved

Failed to merge people [7859942]

What does this failed to merge code mean? And is there a list of all failed merge codes that I can bookmark?

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Steven_Vanderb3
Steven_Vanderb3Accepted solution
Level 9
Apr 1, 2019 1:31 PM UTC

The numerical value is the ID of one of the records that failed to merge. There's probably an error generated by your CRM that is blocking the merge from completing but the UI doesn't show it. Support can help dig up the error but you may also want to check in your CRM that there aren't any permission or field validation rules that could possibly block the merge.

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Steven_Vanderb3
Steven_Vanderb3Accepted solution
Level 9
Apr 1, 2019 1:31 PM UTC

The numerical value is the ID of one of the records that failed to merge. There's probably an error generated by your CRM that is blocking the merge from completing but the UI doesn't show it. Support can help dig up the error but you may also want to check in your CRM that there aren't any permission or field validation rules that could possibly block the merge.

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    Jay_Jiang
    Jay_Jiang
    Level 10
    Mar 30, 2019 12:05 PM UTC

    can you please provide a screenshot of:

    1. section of an activity log containing the error

    and

    2. dialog of the activity containing all the details

    you can redact any sensitive information like email addresses

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