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ChrisM602
New Participant
October 15, 2015
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Failed while sending emails? Has anyone else experienced this?

  • October 15, 2015
  • 2 replies
  • 3107 views

I'm trying to accomplish a standard newsletter batch send - a monthly task. Twice the send has failed with the message 'Failed while sending emails' provided to me. Has anyone run across this before?

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Best answer by JohnCl9

Hi Chris,

This can happen if there is something wrong with the email assets itself, or something goes wrong on the back end.  I haven't heard of any email issues today though, so I would recommend opening a support case to have one of our engineers take a look at the email for you.  Please provide the name of the campaign and email, as well as links to both in the case.

John

2 replies

A
Anonymous
October 16, 2015

I had a similar experience with a newsletter send a few weeks ago. Come to find out I had inadvertently left the default email in the reply-to field when I added the lead owner token. The program read that as two reply-to emails and the servers rejected the email even thought it looked as though the program sent it.

This issue wasn't caught when I sent sample emails out.

J
JohnCl9Accepted solution
Employee
October 15, 2015

Hi Chris,

This can happen if there is something wrong with the email assets itself, or something goes wrong on the back end.  I haven't heard of any email issues today though, so I would recommend opening a support case to have one of our engineers take a look at the email for you.  Please provide the name of the campaign and email, as well as links to both in the case.

John

C
ChrisM602Author
New Participant
October 15, 2015

Thank you for your help!

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