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A
Anonymous
August 29, 2013
Solved

Favicons working on certain people's browsers

  • August 29, 2013
  • 4 replies
  • 1734 views
How come favicons work on my co-worker's browser, but not on mine. I cleared cache and checked all browsers but it still doesn't work.

Thanks,
JayF
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Best answer by
Justin:

Looks like the favicon isn't in the right place in your landing page template code.

In the template, you can replace this line of code:
<link rel="shortcut icon" href="/favicon.ico" type="image/x-icon">

With this:
<link rel="shortcut icon" href="http://www.actuate.com/favicon.ico" type="image/x-icon">

And that should solve the problem!


Best,
Edward Unthank
Marketing Operations Specialist
Yesler

4 replies

A
Anonymous
Accepted solution
August 30, 2013
Justin:

Looks like the favicon isn't in the right place in your landing page template code.

In the template, you can replace this line of code:
<link rel="shortcut icon" href="/favicon.ico" type="image/x-icon">

With this:
<link rel="shortcut icon" href="http://www.actuate.com/favicon.ico" type="image/x-icon">

And that should solve the problem!


Best,
Edward Unthank
Marketing Operations Specialist
Yesler
A
Anonymous
August 30, 2013
Thanks, Edward. Take a look.

pages.actuate.com/Q313-BIRTRdshwBayArea_Reg.html
Michelle_Tizian
Michelle_Tizian
New Participant
August 30, 2013
I found that it propagated sooner on explorer and chrome, but took longer on safari, as in a day later. 
A
Anonymous
August 29, 2013
The caching of favicons, I have found in my times as a web developer, is a mystery. I've found that (if the favicons are correctly linked and updated) it might take your browser a day to update. When I'm in doubt, I hop onto a coworker's computer that has never visited the site and see if they work on that fresh machine. 

So long as they're coded correctly and uploaded correctly, I wouldn't be too stressed out if they don't load immediately on your own computer. Rely more on fresh computers which haven't visited the site.

If you have questions about whether they favicons are coded correctly, you can post the link to the landing page and I can check out the code.


Best,
Edward Unthank
Marketing Operations Specialist
Yesler
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