Fields not updated via form filled (and no block updates) | Community
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Cecile_Maindron
Cecile_Maindron
New Participant
January 26, 2016
Solved

Fields not updated via form filled (and no block updates)

  • January 26, 2016
  • 2 replies
  • 3769 views

Hello,

I have a form that contain some hidden fields to capture the UTM parameters. If I fill out form for the first time, data is properly populated.
If I fill out form a second time, data is not updated. And yet there is no block update on the form filled.

Do you have an idea where I should look for explanation?

Cécile

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Best answer by Kenny_Elkington

I would guess the you have prefill enabled for these form fields.  Can you check in the form editor and make sure this is disabled?

2 replies

Kenny_Elkington
Kenny_ElkingtonAccepted solution
New Participant
January 26, 2016

I would guess the you have prefill enabled for these form fields.  Can you check in the form editor and make sure this is disabled?

    Cecile_Maindron
    Cecile_MaindronAuthor
    New Participant
    January 26, 2016

    yes Kenny, you were right! silly me

    Frank_Breen2
    Frank_Breen2
    New Participant
    January 26, 2016

    Are you doing a hard refresh of the url on the second occasion? Does it happen if you use 2 different tabs and have you tried Incognito Mode, as that's how I test the UTM stuff?

    Cecile_Maindron
    Cecile_MaindronAuthor
    New Participant
    January 26, 2016

    I do a hard refresh. is that the reason? how do you test in incognito mode?

    Frank_Breen2
    Frank_Breen2
    New Participant
    January 26, 2016

    Can you give me a sample of the urls? I assume you want to update Marketo with the new parameters each time a person visits from a new url?

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