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Steph_Anderson
New Participant
November 9, 2015
Solved

Fix invalid email

  • November 9, 2015
  • 2 replies
  • 4647 views

I have a record whose email went invalid. I have since fixed to the correct email, how do I reverse the fact that it's invalid? Do I have to create a new record and merge the history? Thanks!

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    Best answer by Stijn_Heijthuij

    Hi Steph, here's what you do:

    If you have one lead:

    • Go into the lead record and untick the box 'Email Invalid'.
    • Be sure to also clear the Email Invalid Cause box.

    If you have a bunch of leads:

    1. Create a Smart Campaign
    2. In the Smart List, search for Email Address and enter the corrected address
    3. In the Flow step, Change Data Value for Email Invalid to FALSE
    4. Run the Smart Campaign

    Let me know if that works.

    Stijn

    2 replies

    Dory_Viscoglio
    Dory_Viscoglio
    New Participant
    November 9, 2015

    Hey Steph, it's also helpful if you create a triggered campaign that will uncheck email invalid if the email address changes -- so that you don't have to remember to update this manually.

    Smart list:

    Trigger: Data Value Changes - Email address

    Filter: Email invalid = TRUE

    Flow:

    Change Data Value - Email Invalid > False

      S
      Steph_AndersonAuthor
      New Participant
      November 9, 2015

      I've created a trigger to fix, thanks so much @Dory Viscogliosi

      Stijn_Heijthuij
      Stijn_HeijthuijAccepted solution
      New Participant
      November 9, 2015

      Hi Steph, here's what you do:

      If you have one lead:

      • Go into the lead record and untick the box 'Email Invalid'.
      • Be sure to also clear the Email Invalid Cause box.

      If you have a bunch of leads:

      1. Create a Smart Campaign
      2. In the Smart List, search for Email Address and enter the corrected address
      3. In the Flow step, Change Data Value for Email Invalid to FALSE
      4. Run the Smart Campaign

      Let me know if that works.

      Stijn

      S
      Steph_AndersonAuthor
      New Participant
      November 9, 2015

      That worked, thanks so much!

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