Flow Set Up to resend email to those who did not open | Community
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Danielle_Wong
Danielle_Wong
Community Manager
May 11, 2018
Solved

Flow Set Up to resend email to those who did not open

  • May 11, 2018
  • 2 replies
  • 3242 views

I want to set up a campaign to send out an email, and then resend the same email to the people who did not open it. Is this flow correct?

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    Best answer by Darrell_Alfons2

    Hi Danielle,

    I think this works, but my preference is to setup 2 different batch campaigns.

    1st batch: send email

    2nd batch: smart list = was sent email, not opened email

    This way you can check your "scheduled" number to make sure it lines up with with your reports (ie it significantly less than your first send and is approx sent - opened)

    2 replies

    Grégoire_Miche2
    Grégoire_Miche2
    New Participant
    May 11, 2018

    Hi Danielle,

    You still need to be aware that anyone who opened the email without downloading images (including most of Outlook users) will receive the mail twice.

    -Greg

    Danielle_Wong
    Danielle_WongAuthor
    Community Manager
    May 14, 2018

    Yes, that's right. Thank you for mentioning that, Greg!

    Darrell_Alfons2
    Darrell_Alfons2Accepted solution
    New Participant
    May 11, 2018

    Hi Danielle,

    I think this works, but my preference is to setup 2 different batch campaigns.

    1st batch: send email

    2nd batch: smart list = was sent email, not opened email

    This way you can check your "scheduled" number to make sure it lines up with with your reports (ie it significantly less than your first send and is approx sent - opened)

    Danielle_Wong
    Danielle_WongAuthor
    Community Manager
    May 11, 2018

    Yeah, that is not a bad idea! I was planning to just check the wait step count and compare it to my reporting after the initial send completed.

    Thanks for taking a look and confirming for me, Darrell!

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