Form issue: Twitter sign in not pulling in email | Community
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A
Anonymous
April 7, 2016
Solved

Form issue: Twitter sign in not pulling in email

  • April 7, 2016
  • 3 replies
  • 2551 views

Hello folks,

I'm having a small issue. I've got social sign in turned on for a form but it's not working as intended.

The Facebook sign in pulls in all the information it can, but the Twitter one doesn't pull in my email.

Can't seem to figure out why. Any  ideas?

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Best answer by SanfordWhiteman

Danish, I checked the traffic flowing back from Twitter and it doesn't include the email address. This is 99% likely to be because Marketo's registered Twitter app isn't allowed to and/or doesn't request permission to read the email (include_email is a special elevated permission).  You should open a support ticket.

3 replies

A
Anonymous
April 13, 2016

Social form fill captures the email address only if the person enters it in the form. If you need the email address, you should make it a required field in your form.  Product Docs

Additionally, contact your account manager to discuss options for customizing the authorization page.

SanfordWhiteman
SanfordWhiteman
New Participant
April 13, 2016

Social form fill captures the email address only if the person enters it in the form.

That's a really euphemistic way of saying, "social form fill does not capture the email address."

It's like saying "form prefill only works if the person fills in their information."

    Robb_Barrett
    Robb_Barrett
    New Participant
    April 7, 2016

    Wow. That's a HUGE add their placing on your screen. I've never seen this before...not sure I love the thought of some company I may have never heard of being allowed to read my tweets, update my profile, see my friends, follow people for me and post for me.  Sounds like someone stole my phone!

    Robb Barrett
    A
    Anonymous
    April 7, 2016

    it's pretty standard with any app you connect to Twitter.

    SanfordWhiteman
    SanfordWhiteman
    New Participant
    April 7, 2016

    Hi Danish,

    Please post a link to a URL w/the form.

    A
    Anonymous
    April 7, 2016

    Hi Sanford,

    Here's a link to the page: go.hays.com/What-People-Want-Guide.html

    SanfordWhiteman
    SanfordWhitemanAccepted solution
    New Participant
    April 7, 2016

    Danish, I checked the traffic flowing back from Twitter and it doesn't include the email address. This is 99% likely to be because Marketo's registered Twitter app isn't allowed to and/or doesn't request permission to read the email (include_email is a special elevated permission).  You should open a support ticket.

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