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June 5, 2020
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Form not loading in any browsers on 2009 macbook pro

  • June 5, 2020
  • 1 reply
  • 4102 views

The form loads on other computers in all browsers, but for some reason on this specific computer (2009 macbook pro) we're getting a 403 back from the request.

If I copy and paste the Request URL into the browser it works.

If it was just this one computer we would let it be, but we recently received some feedback from a customer saying they had issues with the form not loading on their mac too.

Anyone have any ideas?

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Best answer by SanfordWhiteman

If it works for you, what's your best guess at why the form isn't loading for us?

Also, I noticed if we add more than 1 UTM parameter to the URL the form doesn't load in Chrome on any of our machines. We're getting another 403

https://www.lucidpress.com/pages/landing/real-estate-marketing?utm_source=paid-advertisement?utm_medium=linkedin&utm_campaign=matterport


That's not how you'd add additional UTM params. Additional query parameters are separated with a &, not a ?.

https://www.example.com/path/to/page?param1=value&param2=value&param3=value

 

As for why it isn't loading for you I assume CloudFlare thinks the network that machine is on, plus the OS, add up to something suspicious.

1 reply

SanfordWhiteman
New Participant
June 6, 2020

Can you tell us the exact Mac OS version + browser version (Safari will of course be an old version, I assume you're testing in the latest FF or Chrome).  And also the URL of one of your forms?

 

The error, which is CloudFront thinking you're a bot, is likely to depend on other factors, but I'd like to test the exact software combo.

 

P.S. As long as you're tagging, the "Munchkin" tag doesn't really fit here. Forms don't depend on Munchkin.

bashby-2Author
New Participant
June 8, 2020



Here's a link to the form
https://www.lucidpress.com/pages/schedule-a-demo

I removed that Munchkin tag, thanks for the heads up