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A
Anonymous
June 3, 2015
Solved

Form not redirecting on completion

  • June 3, 2015
  • 2 replies
  • 4197 views

Has anyone had issues with their forms (Marketo forms embedded in an external landing page) where they stop tracking form-fillers, and redirecting as they should after submission? The issue doesn't seem to be across all our forms, which is strange.

The forms have been replicated from others that work fine, and up until recently, have all worked as they should - nothing should have changed on the back end, and I've checked the link redirect on the form and the flow steps on form completion. Any suggestions of where to look for the fix?

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Best answer by Josh_Hill13

Did someone add javascript or css to that page?

Are you sure no one changed the default form redirect or the local redirect?

2 replies

A
Anonymous
June 1, 2016

@Erin did you ever find the answer to this issue? We just had this problem crop up out of nowhere and none of our forms are redirecting to the proper landing page (except for handful are working). It's troubling as we have not been able to find a resolution as of yet and it's been a few days.

SanfordWhiteman
SanfordWhiteman
New Participant
June 1, 2016

Post a URL.  I'm sure it's simple -- but can't solve it in my head.

A
Anonymous
June 1, 2016

Here is a an example page where it is not working: Kaseya BMS Competitive Offer - Kaseya

It is an embedded form, we have the form settings setup to follow up with an external URL here:

Competitive Offer Thank You | Kaseya BMS

Josh_Hill13
Josh_Hill13Accepted solution
New Participant
June 3, 2015

Did someone add javascript or css to that page?

Are you sure no one changed the default form redirect or the local redirect?

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