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New Participant
June 21, 2024
Question

Form not submitting when recaptcha is enabled

  • June 21, 2024
  • 1 reply
  • 1389 views

Good day,

We have a form embedded to a landing page. We tried enabling recaptcha v3 by following these two documentations

https://experienceleague.adobe.com/en/docs/marketo/using/product-docs/demand-generation/forms/using-captcha/setting-up-recaptcha-v3

https://experienceleague.adobe.com/en/docs/marketo/using/product-docs/demand-generation/forms/using-captcha/enable-captcha-in-marketo-forms#:~:text=Click%20Edit%20Draft%20(if%20the,Click%20Finish.

But we're always getting an error "{"message":"Captcha field missing in form","error":true,"errorCode":"400"}" on the console and the form is not submitting. On the front end, it only shows "Submission failed, please try again later."

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1 reply

SanfordWhiteman
New Participant
June 21, 2024

You have to link to your page w/the form for questions like this.

 

It’s not possible to troubleshoot just based on that error message.

New Participant
June 21, 2024
New Participant
June 21, 2024

Please note it's a live form so I had to disable the recaptcha as no one's being able to submit.