Form on Non-Marketo Page Reloading Form on Submission | Community
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Danielle_Wong
Danielle_Wong
Community Manager
September 22, 2021
Question

Form on Non-Marketo Page Reloading Form on Submission

  • September 22, 2021
  • 1 reply
  • 1900 views

We are experiencing an issue with a non-marketo page with an embedded form. I complete the form, hit submit, and the form reappears. The form submission is being logged in my record's activity log, but I don't see the thank you message. 

 

Any ideas?

We tried removing the Known Users HTML and that did not fix the problem. 

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    1 reply

    SanfordWhiteman
    SanfordWhiteman
    New Participant
    September 22, 2021
    We are experiencing an issue with a non-marketo page with an embedded form. I complete the form, hit submit, and the form reappears. The form submission is being logged in my record's activity log, but I don't see the thank you message. 

    That’s the default behavior with any Marketo form. “Stay on page” means “refresh the current page”.

     

    If you’re trying to use a Thank You message instead, then you must have custom JS — and that JS must be broken, so it’s bypassed.

    Danielle_Wong
    Danielle_WongAuthor
    Community Manager
    September 22, 2021

    Does the custom JS need to be on the form's custom html or the page itself? We use Sitecore. 

     

    more detail on how things are set up:

    1. form fill
    2. person added to list
    3. sitecore checks if person is on list via list ID
    4. page should show download button if person is member of list

    However, there seems to be a delay in the list ID check and so the form is reappearing, thinking the person did not complete the form. 

    SanfordWhiteman
    SanfordWhiteman
    New Participant
    September 22, 2021
    Does the custom JS need to be on the form's custom html or the page itself? We use Sitecore. 

    We recommend the page itself. Putting it on the form is extra fragile.

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