Form on PURL page is not updating correct user record | Community
Skip to main content
Kaye_McClendon
Kaye_McClendon
New Participant
February 14, 2020
Solved

Form on PURL page is not updating correct user record

  • February 14, 2020
  • 1 reply
  • 5452 views

Hi, 

 

I have a PURL website that has dynamic content based on the known user (their name is in the URL). On page load, it recognizes the correct user because it has their name on top banner (via tokens).  The problem I'm having is that when I fill out the form, it is creating a new record in the database, instead of updating the known user's record. How do I resolve this? 

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by SanfordWhiteman

Hi, 

 

I'm revisiting this issue because I've been running into the same issue again. It was working fine for several weeks. However, we recently switched our domain from HTTP to HTTPS. Now, I am having the initial issue that I had when I first posted about this. I've got this URL on my Chrome in Incognito mode: https://discover.uindy.edu/junior/KayeMcclendon

It's displaying my name correctly in the header. However, when I fill out the form on the right side, my form values are going to a new record: https://discover.uindy.edu/junior/ACMEBEW-1

I've tried using different browsers Firefox, Safari, and Chrome, but it's still not updating the correct record that corresponds to the correct Marketo Unique Name. Any suggestions?

 

 


Continuing on your new thread: https://nation.marketo.com/t5/Product-Discussions/How-do-I-set-the-form-submissions-to-update-the-correct-record/m-p/303907#M171290

1 reply

SanfordWhiteman
SanfordWhiteman
New Participant
February 14, 2020

Are you attempting to change the Email Address of the existing lead by using a different value on the form?

Kaye_McClendon
Kaye_McClendonAuthor
New Participant
February 14, 2020

No, I'm updating their Major, Phone, and Parent Email.  When I look at the activity log for the associated user, it doesn't show they've filled out the form and it didn't update their record. 

 

By the way, the PURL page I'm testing is using your PURL fix from this article: https://blog.teknkl.com/fixing-marketo-purls/?marketo-nation

I don't think that's the issue, but it should know which user record to update based on the PURL, right? The PURL includes their Marketo Unique Name. 

SanfordWhiteman
SanfordWhiteman
New Participant
February 14, 2020
What's an actual (p)URL so I can look at it?
Terms & ConditionsAccessibility statement

Loading footer...