Form Prefill from tracked email link is not working | Community
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laurenwinter
laurenwinter
New Participant
July 19, 2022
Question

Form Prefill from tracked email link is not working

  • July 19, 2022
  • 4 replies
  • 1890 views

I have a Form hosted on a Landing Page. A link to the landing page will be included in an email we send to customers.
I would like customers to click the link in the email, navigate to the landing page, and the form have 1 of the fields pre-filled with their customer number.

My customers are synced to Salesforce (SFDC), and I have included the mapped field in the Marketo form, however it is not populating. I have tested this with my own SFDC contact record and ensure that the field is in fact filled in within SFDC. 

The field within the Marketo form has pre-filled enabled, and I have been into the Admin settings to also check that the Landing Page settings have Form prefill enabled.

 

Any ideas why this field is not populating in my test?

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    4 replies

    Jo_Pitts1
    Jo_Pitts1
    Community Manager
    July 24, 2022

    Lauren,

    just to clarify a couple of things:

    1. you've said your form is hosted on a landing page.  Is it a Marketo landing page?
    2. How did you send the test email?  Send sample, or find your record, right click, send email?

    Cheers

    Jo

    SanfordWhiteman
    SanfordWhiteman
    New Participant
    July 23, 2022

    @laurenwinter please check replies in your thread.

    SanfordWhiteman
    SanfordWhiteman
    New Participant
    July 19, 2022

    Also, it doesn’t actually matter if the field is filled in “within SFDC” — it matters if it’s filled in in the Marketo database. I trust you’ve already verified that (i.e. that the field is being synced in the 1st place).

    SanfordWhiteman
    SanfordWhiteman
    New Participant
    July 19, 2022

    First order of business: copy the tracked link. Open a new Incognito/Private window. Make sure there aren’t any other Incognito windows. Paste the link. What do you see?

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