Form Submission Error - Marketo/Google reCAPTCHA both Enabled | Community
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marypaine
marypaine
New Participant
October 31, 2022
Solved

Form Submission Error - Marketo/Google reCAPTCHA both Enabled

  • October 31, 2022
  • 1 reply
  • 3620 views

Hi all,

 

My team and I are trying implement reCAPTCHA on our Marketo hosted forms, but are running into submission errors on pages where Google reCAPTCHA is hard-coded in already. 


With this reCAPTCHA code already on the pages, it is conflicting with reCAPTCHA loaded by Marketo form js. It seems like we would need to disable/remove the hard code to allow the Marketo form reCAPTCHA to function properly, but our team is just getting involved with the management of GTM. 

We are looking for any guidance or recommendations on how to best set up our forms to remove any conflict between our technologies.

 

Thank you and please let me know if you need more information!

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    Best answer by SanfordWhiteman

    By "is hard-coded in already" I assume you're using my JS to integrate reCAPTCHA v3 with Marketo forms? You certainly can't have that in place at the same time as Marketo's new native reCAPTCHA support.

    1 reply

    SanfordWhiteman
    SanfordWhitemanAccepted solution
    New Participant
    October 31, 2022

    By "is hard-coded in already" I assume you're using my JS to integrate reCAPTCHA v3 with Marketo forms? You certainly can't have that in place at the same time as Marketo's new native reCAPTCHA support.

      marypaine
      marypaineAuthor
      New Participant
      November 1, 2022

      We are using embedded Marketo forms on Instapage landing pages and DID enable the new Marketo reCAPTCHA v3 on the forms. This is the point at which we began seeing the submission error and discovered that there is already the below additional code on those pages.

       

       

       

       

       

       

      Marketo support indicated that this code was interfering with the native Marketo reCAPTCHA.

      SanfordWhiteman
      SanfordWhiteman
      New Participant
      November 1, 2022
      More accurately, that conflicting setup wasn't even functional on its own but only served to disrupt native support.

      (Merely decorating a container with the reCAPTCHA attributes doesn't integrate it with the Marketo form(s) on the page.)
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