Getting open/send data for programs that send the same emails to the same people (transactional)

Question

Marketo does not track repeated open/send activities with the same emails. If the same email is sent to a person record multiple times, the only open/sent data activity will be logged 1x per record. I have a really awkward workaround where I build smart lists :was sent email minimum 1 time and then another for 2 times and so on until i get an idea of how many people were sent the email. This is ok but there is no way to get the open rate for these emails, just sent. I send a lot of transactional emails and customers will get the same email several times a month. Does anyone have any ideas? Thanks,

SanfordWhiteman · Accepted Answer

Your best bet (well, only real bet) is to create your own tracking pixel that logs Custom Activities* using the Marketo API.

Then you can log once per campaign run as opposed to once per email.

*Note you’ll want to use a daily (or perhaps hourly) bulk CA import, rather than real-time inserts as each pixel is opened. unless you are 100.00% sure that your daily volume for these transactional emails is within API limits, i.e. 20,000 opens/day in real-time is feasible, 100,000+ per day is not and should be loaded in bulk instead.

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