Getting SFDC and Marketo Sync Error - "This error usually occurs after a session expires or a user logs out" | Community
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eric.deinoff
New Participant
March 17, 2022
Question

Getting SFDC and Marketo Sync Error - "This error usually occurs after a session expires or a user logs out"

  • March 17, 2022
  • 1 reply
  • 1773 views

Hi, my Marketo program and SFDC campaign sync seems to have stopped working. I tried to troubleshoot by "adding to SFDC campaign" in the person record. I am getting this error message. Curious as to whether anyone can explain how to fix?

 

Sfdc Lead insert failed: "Invalid" Session ID found in SessionHeader: "Illegal" Session. Session not found, missing session hash: jEDVYEOJh9XYi1fB0PtE49BqvD0x91Dz20i0L2FyPGQ= This error usually occurs after a session expires or a user logs out. Decoder: DataInDbSessionKeyDecoder

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1 reply

Vinay_Kumar
Vinay_Kumar
Community Manager
March 17, 2022

@eric.deinoff 

Could you please confirm if you are using a separate integration user for Marketo Salesforce sync or are you using a shared user?

Is there any password expiry limit for the integration user?

Also, is there any session limit added in session settings?

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