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Naomi_Phaneuf
Naomi_Phaneuf
Level 2
Feb 26, 2020 2:55 PM UTC
Question

Gone Dark Nurture Campaign

I created a Gone Dark Nurture Campain, but the Pause Nurture is not working and members are receiving emails even though they are paused. Any ideas on how to solve this?

 

 

 

 

 

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2 replies

Carrie_Chandle1
Carrie_Chandle1
Level 5
Feb 26, 2020 3:02 PM UTC

Hi there - Have you verified that the people receiving emails are truly paused? It's possible that you have conflicting campaigns that are un-pausing these individuals. If you could show us the activity on one of the affected lead's records that would help.

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    Naomi_Phaneuf
    Naomi_PhaneufAuthor
    Level 2
    Mar 5, 2020 6:50 PM UTC

    Hi,

    I actually figured it out. I took the people out. Set it up again and it worked. Thank you anyways.

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