GoToWebinar Connection

Forum|Forum|9 years ago
February 7, 2017
4 replies
3665 views

Has anybody else had issues with the GoToWebinar connection? As of yesterday, the GoToWebinar token does not populate with our meeting URL. I'm wondering if it has to do with the recent merger.

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Best answer by Devraj_Grewal

Rachel,

Did you try going to "Event Actions" > "Refresh from Webinar Provider"?

Lauren_Beth

New Participant

Rachel - try resetting your connection to gtw in the admin section of your instance. That seems to have fixed our issue.

Adele_Miller

New Participant

Yes I would suggest trying Lauren's idea - this is under Launchpoint and always works a treat for us if we are having issues with the pesky connection!

Are any of your members showing in the members tab of your program as 'registration error'?

Lauren_Beth

New Participant

Hi Rachel - we had similar issues (it is not a flow or token error) and have submitted a P1 ticket to see what happened. We ran a webinar this morning and a bunch of people were not able to get in.

Josh_Hill13

New Participant

When this happens, it is because there was a flow step or token error. You must do

Change Program Status > Registered
Wait 1 min
Send Email with Token

Theoretically, no wait is required, but sometimes it is.

Devraj_GrewalAccepted solution

New Participant

Rachel,

Did you try going to "Event Actions" > "Refresh from Webinar Provider"?

A

Anonymous

Good to hear from you @Devraj Grewal

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