GoToWebinar Post-webinar status issue | Community
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Charlotte_Lfg
Charlotte_Lfg
New Participant
November 19, 2021
Solved

GoToWebinar Post-webinar status issue

  • November 19, 2021
  • 1 reply
  • 1627 views

Hi there, 

I recently hosted a webinar to try out GoToWebinar, and most of all, check the status update after the webinar (which is important for me). However, the status hasn't updated, and when I tried to refresh GTW using the "Refresh from Webinar Provider" button, it doesn't work and I've got an error message (see attached). 

Has anyone else experienced this?

Thanks for your help!

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Best answer by Dennis_Thomsen

It is probably because the LaunchPoint service has been logged out of GTW - I have experienced this quite a few times.

 

Try to go to Admin / LaunchPoint. Then double click on the GTW service and log in again. Once the connection is established again you can try refreshing via the event program again.

1 reply

Dennis_Thomsen
Dennis_ThomsenAccepted solution
New Participant
November 19, 2021

It is probably because the LaunchPoint service has been logged out of GTW - I have experienced this quite a few times.

 

Try to go to Admin / LaunchPoint. Then double click on the GTW service and log in again. Once the connection is established again you can try refreshing via the event program again.

Charlotte_Lfg
Charlotte_LfgAuthor
New Participant
November 22, 2021

Hi Dennis, 

It worked! Thanks for the tip, I'll keep this in mind for the future. 

Thanks,

Charlotte

Thanks, Charlotte
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