Gotowebinar token is not populated

Question

Hi,I don't know why this token {{member.webinar url}} "Gotowebinar token" is not populated if I insert it into an email  directly. However if I insert this token  {{member.webinar url}} into the "My tokens" section of my program inside a calendar file token it is populated. This calendar file token has this content under the description section and it works if I put it into an email:Access URL: {{member.webinar url}} {{my.AgendarToken}} token content "calendar file token"This is the email template we are sending ... the "{{my.AgendarToken}}" which has the above content has a token this token {{member.webinar url}} into it and works.However, if this token {{member.webinar url}}} is placed exactly inside the same email it does not work. Is there anything wrong I'm doing?Result of email If I edit the Save in Outlook button, the member.webinar url is populated.Thank you for your help!!

SanfordWhiteman · Accepted Answer

Again, the ICS file is generated on the server. It is not contained in the email. So there is a time delay between when you send the email and when you fetch the ICS file from Marketo. There is no such delay with the token as inserted within the email. This must be available immediately or it will be blank.

David_Mezkiriz · Answer

Hi Sandord, I understand your solution, thanks, if this does not work I’ll do as you suggested. However, sorry for my ignorance, but I don’t understand why if it’s a timing issue, the token {{member.webinar url}} inserted inside the calendar file token called in my case {{my.AgendarToken}} is populated, and the same token {{member.webinar url}} inserted directly in the same email template is not populated. They should be populated at the same time, shouldn’t they?. Might it be a timing issue?. I also put a wait timer of 10 minutes before sending the email but it happens the same, the token {{my.AgendarToken}} inserted directly is not populated, however the one inside the calendar token {{my.AgendarToken}}  is populated. BEGIN:VCALENDARVERSION:2.0METHOD:PUBLISHPRODID:-//Microsoft Corporation//Outlook 11.0 MIMEDIR//ENBEGIN:VEVENTUID:156585e21a5fa51d35DTSTAMP:20200117T121802ZDTSTART:20200203T110000ZDTEND:20200203T120000ZSUMMARY:summary textLOCATION:GoToWebinarDESCRIPTION:Access URL: xxx.gotowebinar.com/join/xxxxxxxxxxxxx/xxxxxxxxxxx
\END:VEVENTEND:VCALENDAR                Thank you so much for your help!!!

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded