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Dan_Prokop
New Participant
July 13, 2022
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  • July 13, 2022
  • 3 replies
  • 2019 views

I have literally been trying for weeks to call, email our csm, live chat, escalations etc, and cannot get anyone to call me back or respond. Live Chat isnt helpful and literally no one is answering. I am the admin for our account. I have questions about our contract that I need answered. Can anyone from Marketo please call me? Ive never had a worse experience in 20 years of this industry.

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Best answer by Amy_Goldfine

Try mktocares@adobe.com 

3 replies

jon_chen
jon_chen
Community Manager
July 21, 2022

Hey @dan_prokop ,

 

That is certainly not a great experience and I apologize for our lack of response. I've escalated your query to your account CSM and they should reach out to you ASAP. 

 

In the meantime, I'd recommend Amy's recommendation in contacting the mktocares address.

Amy_Goldfine
Amy_GoldfineAccepted solution
New Participant
July 20, 2022

Try mktocares@adobe.com 

Amy GoldfineMarketo Champion & Adobe Community Advisor
    Jo_Pitts1
    Jo_Pitts1
    Community Manager
    July 13, 2022

    Dan,

    Wow - that must be very frustrating.  I know Adobe have been on a company wide shutdown recently.

     

    what country are you in?  Do you know who your CSM is?

     

    Cheers

    Jo

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