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Julia_Reiley
Julia_Reiley
New Participant
April 6, 2021
Solved

Help - Forms embedded on Wordpress receiving 'Submission failed, please try again later'

  • April 6, 2021
  • 2 replies
  • 8178 views

Hi, we are having issues with a specific form when it is embedded in a Wordpresss landing page. Inconsistently, the form says 'Submission failed, please try again'. When in an incognito Chrome browser, the form is working - however, the same form entries do not work when on a normal browser. It has been an issue for both personal and business emails (again though, inconsistently). We have tried clearing our cache and cookies and still receive the error message. We have tried both on mobile and desktop and receive the same error on both.

 

Page URL: gocatalant.com/gartner-test/

 

I have also read the following support articles and none provide a solution.


https://nation.marketo.com/t5/Product-Discussions/Issues-submitting-embedded-Marketo-forms-on-website/td-p/302432
https://nation.marketo.com/t5/Product-Discussions/Multiple-forms-in-a-page-triggers-quot-Submission-failed-Please/m-p/308182#M173855
https://nation.marketo.com/t5/Product-Discussions/Embedded-Forms-Not-Working-Properly-for-Cookied-Users/m-p/43221#M14355

 

Best answer by SanfordWhiteman

It's actually exactly the same cause I noted in those threads! Some of your forms load from app-ab40.marketo.com and others from pages.gocatalant.com. All forms must load from pages.gocatalant.com.

 

 

2 replies

Caleb_Kelly
Caleb_Kelly
New Participant
June 21, 2021

We are having similar issues with a fly-in form on this page: https://www.franklintempleton.com/financial-professionals/campaigns/us-economy-anatomy-of-a-recession 

SanfordWhiteman
SanfordWhiteman
New Participant
June 22, 2021
We are having similar issues with a fly-in form on this page: https://www.franklintempleton.com/financial-professionals/campaigns/us-economy-anatomy-of-a-recession 

Same cause I noted elsewhere, you're loading forms from 2 different domains, your Marketo LP domain and the generic domain. Make sure you only use the Marketo LP domain.

 

 

 

 

Caleb_Kelly
Caleb_Kelly
New Participant
June 22, 2021

How does this happen? We copy and paste the embed code from Marketo which contains only the LP domain. Is the RTP code interfering with the two forms?

SanfordWhiteman
SanfordWhitemanAccepted solution
New Participant
April 6, 2021

It's actually exactly the same cause I noted in those threads! Some of your forms load from app-ab40.marketo.com and others from pages.gocatalant.com. All forms must load from pages.gocatalant.com.

 

 

SanfordWhiteman
SanfordWhiteman
New Participant
April 7, 2021

P.S. The email regular expression here is wrong:

This will fail to validate the perfectly normal email address sandy+sub@example.com , among many other formats. Luckily, the way you're using this validation code, as a backup to Marketo's own validation, means this will not itself stop submission — but it should still be fixed.

David_Dugan3
David_Dugan3
New Participant
April 9, 2021

Hi Sanford,

We are seeing this same error, intermittently, on this page: on24.com/the-on24-experience-apac/

But I don't believe it is the same issue as there is just one form (?). 

Any idea why this is happening?

-David

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