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Ian_Michels7
Ian_Michels7
New Participant
May 23, 2020
Question

Hidden Boolean Field Set As True - Not Working

  • May 23, 2020
  • 3 replies
  • 4777 views

I am working on a compliance program where everyone will run through a double-opt-in once they submit a form.  Upon each form submission the Opt-In Request will be marked as true. 

After each form submission the Opt-In request does not get set to "TRUE" 

 

Here is the summary on the field set up. 

 

Any reason why this hidden boolean value is not being set to true?

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3 replies

Darshil_Shah1
Darshil_Shah1
Community Manager
May 23, 2020

 

Yeah, for debugging as Sanford said, look for lead activity form fillout as shown below:

 

 

 

    Ian_Michels7
    Ian_Michels7Author
    New Participant
    May 25, 2020

    Thank you Darshil, appreciate the response and screen shots.  Very helpful in me troubleshooting.  It turns out that I was focusing too much on the form and not enough on where the form was living. Once I approved the Marketo Landing Page everything fired as expected.  Again, thank you! 

    Darshil_Shah1
    Darshil_Shah1
    Community Manager
    May 25, 2020

    Great to hear that we could help you, yeah for the Landing Pages unless you don’t  approve/re-approve it, the changes made in the  form, lp template do not reflect!

    Also one humble request to accept the solution, so that the question could be marked as solved.

    Thanks!

     

    SanfordWhiteman
    SanfordWhiteman
    New Participant
    May 23, 2020

    In addition to following Darshil's suggestion, when you're troubleshooting form submissions the most critical ingredient is the Activity Log Detail for the Filled Out Form activity.

     

    The detail shows all of the values that are submitted (whether they were written to the database, blocked due to Admin settings, or already set with the same value).

     

    And one other little thing just for terminology: the value of a Boolean field within the Marketo database should be thought of as one of the Boolean keywords true or false, as opposed to a quoted string (in the Activity Log UI, Booleans are denoted in brackets, [true] or [false]to emphasize the distinction from strings).

      Ian_Michels7
      Ian_Michels7Author
      New Participant
      May 25, 2020

      Thank you Sanford, appreciate the additional insight.  It turns out that I was focusing too much on the form and not enough on where the form was living. Once I approved the Marketo Landing Page everything fired as expected.  Always appreciate your post. 

      Darshil_Shah1
      Darshil_Shah1
      Community Manager
      May 23, 2020

      Check the field "Opt-In Request" in the "Field Management" section of Admin. Verify that updates to the fields are not blocked by "form fillout".

       

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