Hidden Form Field value is not populating

Forum|Forum|1 year ago
June 18, 2024
2 replies
3886 views

Hi There,

We have a Marketo form with a hidden field and a default value set. However, upon submission, the default value does not populate on the record. What could be the reason? Please let us know

Marketo

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Best answer by SanfordWhiteman

OK, checked it out and this isn’t a Marketo issue, it’s in your custom code.

Marketo is correctly setting the default value for the hidden field Country (that is, “India”).

But then when someone fills in the Email field, you’re invoking ZoomInfo’s FormComplete JS, which is trying to guess/enrich the Country itself. If it it doesn’t succeed, it blanks out Country rather than leaving the original value. You need to change that logic.

SanfordWhiteman

New Participant

Please provide the URL of your page so we can look at it live. There's no need to hypothesize!

N

NihalAuthor

New Participant

It's not a marketo landing page: https://www.qualys.com/lp/tp1/ciso-risk-dialogue/

Please let us know if we have missed any details in the backend.

SanfordWhitemanAccepted solution

New Participant

OK, checked it out and this isn’t a Marketo issue, it’s in your custom code.

Marketo is correctly setting the default value for the hidden field Country (that is, “India”).

But then when someone fills in the Email field, you’re invoking ZoomInfo’s FormComplete JS, which is trying to guess/enrich the Country itself. If it it doesn’t succeed, it blanks out Country rather than leaving the original value. You need to change that logic.