How can I identify the cause of soft bounces that don't fall in category 3,4 or 9

Forum|Forum|2 years ago
February 27, 2024
1 reply
2171 views

Hi,

I have 161 soft bounces of which 119 I've identified as falling under category 3, 4 & 9 however, for the remaining 42 how can I find out why they soft bounced? are there other soft bounce categories which I can use?

Link to marketo docs for soft bounce categories: https://nation.marketo.com/t5/knowledgebase/maintaining-a-directory-of-leads-bouncing-emails/ta-p/300838

Thanks!

Marketo

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Best answer by SanfordWhiteman

Use the Bulk Export API to extract the Soft Bounced activity from the Activity Log for your whole database.

SanfordWhiteman

New Participant

Have you looked at the details of the Email Bounced Soft activity?

D

Dean548-2Author

New Participant

I can see the reason why they soft bounced when I look through the records activity log, however, is there a better way of mass exporting a list with the reason for the soft bounce? I tried creating a smart list and exporting with 'Email bounced Reason' but nothing is populated in these columns. Aside from manually going through each records activity log is there an easier way to exporting a list or find the soft bounce reason all in one view?

SanfordWhitemanAccepted solution

New Participant

Use the Bulk Export API to extract the Soft Bounced activity from the Activity Log for your whole database.

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