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A
Anonymous
June 3, 2016
Solved

How can I talk to someone for support

  • June 3, 2016
  • 4 replies
  • 9723 views

I really need to talk to someone for support for Marketo.

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Best answer by Kenneth_Law

Hi Linda Gee​

You've been set up as an authorized support contact for your account and you should be able to either submit a case through the Support Portal or you can also give us a call, Marketo Support contact info can be found here - About Support

You can also try our new Live Chat feature in the Support Space - Support

4 replies

T
terri13duong
New Participant
July 15, 2022

I need help, too.  

 

Darshil_Shah1
Darshil_Shah1
Community Manager
July 16, 2022

@terri13duong, you should raise a support case with Marketo for any product feature issue/support related item. As mentioned in the earlier post you'd need to be an authorized user to raise support tickets for your Marketo instance, if not, you can get yourself added as an authorized user by an existing authorized user of your Marketo account. However, if you have any contracting/subscription/renewal related queries I think you should reach out to your assigned Customer Success Manager (CSM) directly.

 

A
Anonymous
June 3, 2016

Hi Linda,

We would love to learn more about your MKTO challanges.  LeadMD is the original Marketo services partner and has helped over half of all Marketo users meet and exceed their goals.  Do you have time next week to chat?

Brent

LeadMD - 480-886-9100

Brent@leadmd.com

A
Anonymous
June 3, 2016

Yes, I would like to do that sometime next week. Thanks

Linda Gee | Web Production Assistant, Web Marketing

28050 Grand River | Farmington Hills | MI | 48336

P: 248-471-8631

linda.gee@beaumont.org<mailto:linda.gee@beaumont.org>

<https://www.facebook.com/BeaumontHospitals> <https://twitter.com/BeaumontHealth> <http://blog.beaumont.edu/> <https://instagram.com/beaumonthealth/> <https://www.linkedin.com/company/beaumont-health> <https://www.pinterest.com/beaumonthealth/> <https://www.youtube.com/channel/UCgNOQP5BvrzQJ_vhRo7VN1Q>

Kenneth_Law
Kenneth_LawAccepted solution
New Participant
June 3, 2016

Hi Linda Gee​

You've been set up as an authorized support contact for your account and you should be able to either submit a case through the Support Portal or you can also give us a call, Marketo Support contact info can be found here - About Support

You can also try our new Live Chat feature in the Support Space - Support

Brittany_Stover
Brittany_Stover
New Participant
June 3, 2016

Linda,

You will need to make sure you are on the approved communication list for Marketo support otherwise they will not help. If you are an administrator you should be on the list.

Also, click on the Products & Support tab ^ and  you will see how to submit a ticket as well as phone numbers to call.

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