How do I find out what caused a Web Services Error | Community
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Robb_Barrett
Robb_Barrett
Level 10
May 29, 2015 5:23 PM UTC
Solved

How do I find out what caused a Web Services Error

I get error reports on this from time to time but all I see is this.  How do I use this information to trouble shoot? What cause the error? Why can't you put the description of the 1003 instead of the 1003?  Furthermore, I am one of the admins.  After I contact myself, who do I contact?

Web Services Error

May 29, 2015 1:05 PM EDT

Web Services Error

Why: The Web Services encountered the following error.
Error Code  Count 
10033

What to do now?
Please contact your Marketo admin for further troubleshooting.
    This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
    Accepted solution
    Sep 9, 2015 4:04 PM UTC

    From what I read, error 1003 means you did not specify the proper action (e.g. create/update) in your call.

    Here's the page with the list of error codes: Error Codes » Marketo Developers

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    12 replies

    Anonymous
    Oct 14, 2015 7:52 PM UTC

    After you contact yourself. lol!  That's exactly what I thought too when i saw these errors, ha ha.  Gave me a good laugh!

    Check your launchpoint integrations to see if any are failing...  that can be a start.

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      Anonymous
      Jun 22, 2016 4:20 PM UTC

      Just got the message this morning...why is it to always contact Marketo or SFDC admin instead of explaining the error! The error message should include a link to the error codes descriptions, not 'contact Marketo admin.'

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        Trish_Voskovitc
        Trish_Voskovitc
        Level 5
        Nov 21, 2018 12:57 AM UTC

        agreed. and the doc of codes is not help either. the notification needs to tell us what campaign caused the issue or which api service.

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        Anonymous
        Oct 13, 2015 2:44 PM UTC

        I have recently received this error as well. Was anyone able to pinpoint the source? How did you do it?

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        Anonymous
        Oct 14, 2015 7:50 PM UTC

        The link that Kristen provided is the correct place to look - you will find the codes for the errors there.  If you're not an API developer, these won't make much sense to you.  You will need to see if any of your launchpoint integrations are failing - if so, then this could be the culprit for what caused the error(s) and you can provide the error codes to the launchpoint (company) for further troubleshooting.

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        Matt_Stone2
        Matt_Stone2
        Level 9
        Aug 19, 2015 9:39 PM UTC

        Hey @Robb Barrett​ did you ever find a solution? I've had some of these errors as well and all support tells me is that it has to do with "My REST Service" in LaunchPoint and I have to track it down myself from there.

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        Robb_Barrett
        Robb_BarrettAuthor
        Level 10
        Sep 9, 2015 3:35 PM UTC

        No, no help.  I was told to figure it out but I don't know if it's inbound or outbound.  Doesn't help that the activity code for success is actually labeled as "failure" in Marketo. 

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        Robb Barrett
        Anonymous
        Accepted solution
        Sep 9, 2015 4:04 PM UTC

        From what I read, error 1003 means you did not specify the proper action (e.g. create/update) in your call.

        Here's the page with the list of error codes: Error Codes » Marketo Developers

        Translate
        Josh_Hill13
        Josh_Hill13
        Level 10
        May 29, 2015 5:42 PM UTC

        Ask Support to help.

        You may find more in developers.marketo.com, but I haven't.

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