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Robb_Barrett
Robb_Barrett
New Participant
May 29, 2015
Solved

How do I find out what caused a Web Services Error

  • May 29, 2015
  • 4 replies
  • 7204 views

I get error reports on this from time to time but all I see is this.  How do I use this information to trouble shoot? What cause the error? Why can't you put the description of the 1003 instead of the 1003?  Furthermore, I am one of the admins.  After I contact myself, who do I contact?

Web Services Error

May 29, 2015 1:05 PM EDT

Web Services Error

Why: The Web Services encountered the following error.
Error Code  Count 
10033

What to do now?
Please contact your Marketo admin for further troubleshooting.
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    Best answer by

    From what I read, error 1003 means you did not specify the proper action (e.g. create/update) in your call.

    Here's the page with the list of error codes: Error Codes » Marketo Developers

    4 replies

    A
    Anonymous
    October 14, 2015

    After you contact yourself. lol!  That's exactly what I thought too when i saw these errors, ha ha.  Gave me a good laugh!

    Check your launchpoint integrations to see if any are failing...  that can be a start.

      A
      Anonymous
      June 22, 2016

      Just got the message this morning...why is it to always contact Marketo or SFDC admin instead of explaining the error! The error message should include a link to the error codes descriptions, not 'contact Marketo admin.'

        Trish_Voskovitc
        Trish_Voskovitc
        New Participant
        November 21, 2018

        agreed. and the doc of codes is not help either. the notification needs to tell us what campaign caused the issue or which api service.

        A
        Anonymous
        October 13, 2015

        I have recently received this error as well. Was anyone able to pinpoint the source? How did you do it?

        A
        Anonymous
        October 14, 2015

        The link that Kristen provided is the correct place to look - you will find the codes for the errors there.  If you're not an API developer, these won't make much sense to you.  You will need to see if any of your launchpoint integrations are failing - if so, then this could be the culprit for what caused the error(s) and you can provide the error codes to the launchpoint (company) for further troubleshooting.

        Matt_Stone2
        Matt_Stone2
        New Participant
        August 19, 2015

        Hey @Robb Barrett​ did you ever find a solution? I've had some of these errors as well and all support tells me is that it has to do with "My REST Service" in LaunchPoint and I have to track it down myself from there.

        Robb_Barrett
        Robb_BarrettAuthor
        New Participant
        September 9, 2015

        No, no help.  I was told to figure it out but I don't know if it's inbound or outbound.  Doesn't help that the activity code for success is actually labeled as "failure" in Marketo. 

        Robb Barrett
        A
        Anonymous
        Accepted solution
        September 9, 2015

        From what I read, error 1003 means you did not specify the proper action (e.g. create/update) in your call.

        Here's the page with the list of error codes: Error Codes » Marketo Developers

        Josh_Hill13
        Josh_Hill13
        New Participant
        May 29, 2015

        Ask Support to help.

        You may find more in developers.marketo.com, but I haven't.

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