How do I set up a smartlist to send an email to someone who has "not been sent" an email? | Community
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Anonymous
May 15, 2017
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How do I set up a smartlist to send an email to someone who has "not been sent" an email?

  • May 15, 2017
  • 1 reply
  • 5668 views

Hi everyone,

Very new Marketo user here. I'd like to set up a smart list to send an email to a person who has not yet been sent that email before. When setting up the smartlist, I seem to only be able to find a filter for having "been sent" an email, but not the opposite for "has not been sent"

Does this filter exist? Has anyone ever tried something like this?

Thanks in advance!

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Best answer by Devraj_Grewal

Jay,

Welcome to Marketo.

The inactivity filter for "was sent email" is "not was sent email", not "has not been sent". Make a note that the inactivity filters always begin with "Not".

More info: Use Inactivity Filters in a Smart List - Marketo Docs - Product Docs

As for sending the email, if you're using the smart list tab of a smart campaign or an email program, you can bring that filter into that tab. You won't need to create a new smart list asset.

1 reply

Devraj_Grewal
Devraj_GrewalAccepted solution
New Participant
May 15, 2017

Jay,

Welcome to Marketo.

The inactivity filter for "was sent email" is "not was sent email", not "has not been sent". Make a note that the inactivity filters always begin with "Not".

More info: Use Inactivity Filters in a Smart List - Marketo Docs - Product Docs

As for sending the email, if you're using the smart list tab of a smart campaign or an email program, you can bring that filter into that tab. You won't need to create a new smart list asset.

A
Anonymous
May 15, 2017

Thank you Devraj!

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