How do I stop getting Malformed Links? | Community
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M
Mercy
New Participant
November 19, 2020
Question

How do I stop getting Malformed Links?

  • November 19, 2020
  • 2 replies
  • 2530 views

I was checking the Email Link Performance report and noticed malformed links. However the same link in another email program was not malformed. I've read that the link could get malformed as a consequence of the client's email system  or the browser not passing the link correctly. Does this change the client's user experience and also how do I avoid getting malformed links in the future?

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2 replies

Oz_Platero
Oz_Platero
New Participant
November 20, 2020

Hello @mercy ,

My experience has been most of these happen when you do not update URL placeholders to have a valid URL.
For example in an email you may be using variables to populate a URL.  But you forget to give that variable a value that works.

 

 

    M
    MercyAuthor
    New Participant
    November 23, 2020

    Hello @oz_platero 

     

    Unfortunately this wasn't the case. All the URL placeholders had a valid URL

    SanfordWhiteman
    SanfordWhiteman
    New Participant
    November 19, 2020
    I've read that the link could get malformed as a consequence of the client's email system  or the browser not passing the link correctly.

    Those aren't the places to start.

     

    How are you creating the links? Do they involve {{my.tokens}} and/or {{lead.tokens}}?

    M
    MercyAuthor
    New Participant
    November 23, 2020

    I am using {{lead.tokens}} for some links but others don't have that part and are also malformed.

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