How to delete a cloned email? | Community
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A
Anonymous
June 23, 2016
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How to delete a cloned email?

  • June 23, 2016
  • 2 replies
  • 3462 views

Piggybacking onto my (answered) question yesterday about cloning programs/smart lists....if I'm cloning a program for its smart list, how do I delete the email message if it's not the one I want to use?   It appears that because the clone comes over as "approved" and "in use", I can't delete it or move it.  I'm going to be using a different email (clone).  Would be nice not to have two approved emails in here.  Thanks.

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    Best answer by Jenn_DiMaria2

    The cloned asset isn't getting pulled by the original Program it was created for; however, if you cloned the entire Program, it will be pulled by the local-to-that-Program campaigns and will have to be removed from those if you want to delete it, as a result. The original email will remain.

    2 replies

    Jenn_DiMaria2
    Jenn_DiMaria2
    New Participant
    June 23, 2016

    What Greg said. You'll have to remove it from the campaigns where it's being used, then approve the email and delete.

    You can see where an email is being used by clicking on it and viewing the "Used By" tab:

    A
    Anonymous
    June 23, 2016

    I do not want to delete it from the program it was created for.  Why can't the clone be deleted, or at rthe very least, deactivated?   That makes no sense.

    A
    Anonymous
    June 23, 2016

    I agree, deleting cloned assets has always been an annoying mystery to me

    Grégoire_Miche2
    Grégoire_Miche2
    New Participant
    June 23, 2016

    Hi Nancy,

    Right click it and select "un-approve email". Then right click again and delete it.

    But is the email is in use, you will not be allowed to un-approve it. In this case, you will have to go the smart lists and smart campaign where it is used and remove it from there first.

    -Greg

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