How to delete an Overridden token? | Community
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Stijn_Heijthuij
Stijn_Heijthuij
New Participant
November 9, 2015
Question

How to delete an Overridden token?

  • November 9, 2015
  • 7 replies
  • 11248 views

Hi guys,

Does anyone know how you can remove an overridden token?

Trying to remove it gives me the following error: "Token is already in use and cannot be deleted". Since there is a fallback value this shouldn't matter.

    7 replies

    I
    inSided SuperAdmin
    Level 2
    January 13, 2026

    Level 0

    I
    inSided SuperAdmin
    Level 2
    January 13, 2026

    level 2

    I
    inSided SuperAdmin
    Level 2
    January 13, 2026

    @inSided SuperAdmin level 3

    N
    NIlka
    New Participant
    November 20, 2025

    It's been 10 years, is there still not fix for this bug?

    SanfordWhiteman
    SanfordWhiteman
    New Participant
    November 21, 2025

    It's been 10 years, is there still not fix for this bug?

    Unfortunately, not through the UI. But you can delete the token using the API when this happens.

    Gareth_Bromser
    Gareth_Bromser
    New Participant
    January 10, 2020

    Checking in...it's been over four years now since this bug was first reported, any hope for a fix?

      Michael_Bollig
      Michael_Bollig
      New Participant
      March 29, 2021

      Same here! 

       

      Would like for this to get resolved!

       

      Any new updates on this?

        peter_fedewa1
        peter_fedewa1
        New Participant
        June 21, 2024

        So this thread's been going for almost 10 years. I just ran into this issue.

        I'm going to plead to get this fixed but I expect I will be long dead before they get to it.

         

        Terrible bug to just leave untended.

        - Peter
          Michael_Florin-2
          Michael_Florin-2
          New Participant
          June 12, 2018

          Just wanted to mention that this error still lives in the new UX:

          Dear Marketo, please allow us to delete overridden tokens to revert them back to their inherited state.

            I
            inSided SuperAdmin
            Level 2
            January 13, 2026

            level 2

            I
            inSided SuperAdmin
            Level 2
            January 13, 2026

            level 3

            Brent_Baker1
            Brent_Baker1
            New Participant
            June 6, 2017

            I had to change the name of the token in the email(s) so it was not in use, delete the token from the local program, then rename the token in the email(s) back to what it was.

              A
              Anonymous
              October 19, 2016

              Stijn, this is a bug. If you add the My Token to the parent My Token Sheet, you have the ability to take the delete action against the My Token and the My Token will move back to the Inherited section of the My Token sheet. When adding the My Token to the local token sheet and then creating an additional my token with the same type and same name will create an situation where you cannot revert the overridden my token to the inherited my token. We are working on providing a solution for this, but as a interim solution for your specific use case, you can remove that token from the asset that is using the my token, delete the my token, then re add the my token at the parent level and the standard inheritance/delete model will work as expected.

              Grégoire_Miche2
              Grégoire_Miche2
              New Participant
              October 19, 2016

              Hi Franck,

              This bug has been here for a long time. Any ETA on a fix?

              -Greg

                Michael_Florin-2
                Michael_Florin-2
                New Participant
                April 5, 2017

                Frank Passantino​ - may I push @Grégoire Michel question, please: Any ETA on the fix?

                The inability to delete overridden tokens is extremely painful us at the moment, as we have gone through a merger and need to change a lot of high level folder tokens, which - unfortunately - have in some cases been overridden on program level. That forces us to change the overridden token values as well, thus perpetuating a flawed setup into eternity.

                  Grégoire_Miche2
                  Grégoire_Miche2
                  New Participant
                  November 9, 2015

                  Hi Stijn,

                  This is a known bug. I know Marketo is working on it. I do not know when the patch will be available. We have a couple of pending tickets on this and I suggest you open one as well.

                  This happens when the local token was created before the folder one.

                  As a workaround, you can rename the local one, and the inherited one will reappear. We have quite a few programs with tokens named "To Be Deleted #x"

                  -Greg

                    A
                    Anonymous
                    April 26, 2016

                    I like the idea of renaming the local tokens until the bug is fixed. Problem is we can't even rename them. I get the same error that I do when trying to delete...

                    Grégoire_Miche2
                    Grégoire_Miche2
                    New Participant
                    April 26, 2016

                    Hi Farser,

                    Can you share a screen shot ?

                    -Greg

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