How to disable email validation rules set on Form's Email field ? | Community
Skip to main content
M
MMundra1
New Participant
August 17, 2023
Solved

How to disable email validation rules set on Form's Email field ?

  • August 17, 2023
  • 3 replies
  • 3927 views

Hi All,

 

My customer is using a Marketo form which has Email address field (Data type = Email) without any custom validation on it.

The issue is when I am using this form on Marketo Landing page, it is not allowing me to enter email address with "@gmail.com", @yahoo.com etc, and throwing an error "Please enter valid email address".

I have checked the form validation rules and it's inactive and disabled at the form level as well. It seems like this rule is set at the backend but I am not able to cross check it (if any).

Could you please let me know what could be the solution to tackle this issue and make my form field to accept all the domains ?

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by Jasbirka

Hi @mmundra1,

 

The script is used on this page here.

 

https://go.nauto.com/rs/055-HBB-531/images/Email_Script.js

 

 

Thanks!

Jasbir

 

3 replies

Michael_Florin-2
Michael_Florin-2
New Participant
August 17, 2023

Well, that validation must be somewhere. Most likely on LP or LP template level in a javascript. If you showed us that landing page we should be able to point at it.

 

EDIT: Oops, sorry, I'm late to the party. It's amazing how quickly people respond here.

Darshil_Shah1
Darshil_Shah1
Community Manager
August 17, 2023

Well, if you don't have the Global Form Validation rule enabled on your form, then it's likely that you have a custom JS deployed to allow only business/work email addresses. We'd need the link to the page to see and validate that though.

M
MMundra1Author
New Participant
August 17, 2023

Hi @darshil_shah1 @jasbirka I have used the form on Guided as well as Standard LP and it's showing me the same error. I am not sure how JS is causing this issue. 

 

Mahak Mundra
J
JasbirkaAccepted solution
New Participant
August 17, 2023

Hi @mmundra1,

 

The script is used on this page here.

 

https://go.nauto.com/rs/055-HBB-531/images/Email_Script.js

 

 

Thanks!

Jasbir

 

J
Jasbirka
New Participant
August 17, 2023

Hi @mmundra1,

 

If the Global Form Validation Rule is not applied, then only JS is working on your page for the email validation, you need to remove that. Please check it at the template and LP both.

 

Let me know in case of any concerns.

 

Thanks!

Jasbir

Terms & ConditionsAccessibility statement

Loading footer...