How to set Facebook Thank You page

Question

I inherited my company's Marketo instance from a coworker a while ago and just discovered through Facebook that she had set up a landing page with form on Facebook. The problem is, I cannot find the form or page anywhere in Marketo. I created a new page to override the one she had set up, but I can't seem to get the Thank You page to work. When I submit the form, I get redirected to the company's Contact Us page on our main website. I've tried multiple times to set the Thank You page through both the form and the landing page, but it won't work. I had a coworker try it out on her computer, but the screen just froze for her. The information she inputted in the form went through to Marketo like it should have, but she would not have known that. Any ideas?

SanfordWhiteman · Accepted Answer

You're trying to use a protocol-relative URL ("//info.swmich.edu/Schedule-Tour-Form_FB-Fill-Thank-You.html") as the Thank You URL. In this context, because of an underlying Forms 2.0 bug, that's interpreted as a path under your home page (in other words, as a path-relative URL, but not a protocol-relative URL). That's why you see the Contact Us page.

However, you also cannot hard-code the version Thank You URL because you have not enabled SSL on info.swmich.edu. In this case (and only this case, when people will not directly see the URL because it's in an IFRAME) you can use the raw path to your instance: https://na-ab05.marketo.com/lp/829-NNY-445/Schedule-Tour-Form_FB-Fill-Thank-You.html

Jim_Thao7 · Answer

Can you provide a link to the page?

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