How to submit a case

3 replies
2501 views
Translate

I am the admin. How do I submit a case?

Marketo

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

A

Amanda_Opitz

Level 2

DOC-1164-submitting-a-support-case-to-marketo-support

Translate

T

Terry_CruikshanAuthor

Level 2

Thanks for replying but when I hit "Submit a Case" it says I do not have permission and to contact the admin. I am the admin but I do not know how to fix this. Is there someplace to provide permission?

Translate

A

Amanda_Opitz

Level 2

There's a difference between having an administrator role and being the admin of the instance. Your customer support rep should be able to help getting you the right permissions if you have their contact information

Translate

Sign up

Login with SSO

Login to the community

Login with SSO