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abhilash_M1
Level 2
Mar 8, 2018 10:23 AM UTC
Solved

How to updated Email suspended field

I have a request to update the Email suspended field in Marketo from True to False, I tried to update the field but was disabled.

Can any one guide me how to update the field in Marketo.

Thanks in advance.

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Darrell_Alfons2
Darrell_Alfons2Accepted solution
Level 10
Mar 9, 2018 4:32 AM UTC

Abhilash,

You cannot. Please see here: How the Email Suspended field works 

5 replies

Kevin_McMahon1
Level 4
Mar 12, 2018 4:00 PM UTC

It's one of Marketo's more confusing fields, but basically refer the the Email Suspended At field. If that date/time is longer than 24 hours ago, then the lead is not in fact email suspended, regardless of what the email suspended field says.

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abhilash_M1
Level 2
Mar 13, 2018 8:01 AM UTC

Kevin - Thankyou, this information is helpful.

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Kevin_McMahon1
Level 4
Mar 13, 2018 1:53 PM UTC

You're welcome!

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Darrell_Alfons2
Darrell_Alfons2Accepted solution
Level 10
Mar 9, 2018 4:32 AM UTC

Abhilash,

You cannot. Please see here: How the Email Suspended field works 

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abhilash_M1
Level 2
Mar 12, 2018 2:01 PM UTC

Darrell- Thank you very much for your reply.

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