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abhilash_M1
abhilash_M1
New Participant
March 8, 2018
Solved

How to updated Email suspended field

  • March 8, 2018
  • 2 replies
  • 5441 views

I have a request to update the Email suspended field in Marketo from True to False, I tried to update the field but was disabled.

Can any one guide me how to update the field in Marketo.

Thanks in advance.

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Best answer by Darrell_Alfons2

Abhilash,

You cannot. Please see here: How the Email Suspended field works 

2 replies

Kevin_McMahon1
Kevin_McMahon1
New Participant
March 12, 2018

It's one of Marketo's more confusing fields, but basically refer the the Email Suspended At field. If that date/time is longer than 24 hours ago, then the lead is not in fact email suspended, regardless of what the email suspended field says.

    abhilash_M1
    abhilash_M1Author
    New Participant
    March 13, 2018

    Kevin - Thankyou, this information is helpful.

      Kevin_McMahon1
      Kevin_McMahon1
      New Participant
      March 13, 2018

      You're welcome!

        Darrell_Alfons2
        Darrell_Alfons2Accepted solution
        New Participant
        March 9, 2018

        Abhilash,

        You cannot. Please see here: How the Email Suspended field works 

          abhilash_M1
          abhilash_M1Author
          New Participant
          March 12, 2018

          Darrell- Thank you very much for your reply.

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