Html email not displaying correctly in Outlook/IE | Community
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A
Anonymous
February 22, 2016
Solved

Html email not displaying correctly in Outlook/IE

  • February 22, 2016
  • 2 replies
  • 1834 views

I've put together a custom template for an email (the html document is attached). The email looks exactly how I want it to in Marketo, in Chrome, Safari, Firefox, etc. It also displays correctly in Outlook for Mac v15.15.

The only place it won't display correctly is in Outlook 2013 for Windows, as well as when Outlook 2013 tries to open the html version in Internet Explorer.

Any ideas as to what could be causing this? Again, my html is attached here. Appreciate any help I can get!

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Best answer by Grégoire_Miche2

Hi Brian,

Sorry for being blunt, but it's typical of template not being designed properly. Creating a template that works fine on all devices, from outlook (older versions) to the most recent ones (IOs or Androïd 5),  is extremely complex and should be done by specialized developers.

Better use tools such as Knak, Hoosh, or customize Marketo sample templates (templates.marketo.com)

-Greg

2 replies

A
Anonymous
February 22, 2016

Yes, I agree, this is difficult to master.  You might want to consider using one of our templates from marketo.templates.com, they have been thoroughly tested

Grégoire_Miche2
Grégoire_Miche2Accepted solution
New Participant
February 22, 2016

Hi Brian,

Sorry for being blunt, but it's typical of template not being designed properly. Creating a template that works fine on all devices, from outlook (older versions) to the most recent ones (IOs or Androïd 5),  is extremely complex and should be done by specialized developers.

Better use tools such as Knak, Hoosh, or customize Marketo sample templates (templates.marketo.com)

-Greg

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